Refund & Return Policy
Returns & Refunds Policy
14-Day Return Window: From the moment you receive your luxurious item, you have a 14-day window to decide if it perfectly aligns with your expectations.
Eligibility for Return: For a smooth return process, ensure the item is in its original condition: unworn, unused, with tags intact, and in the original packaging. Don't forget your receipt or proof of purchase.
Effortless Returns via Our Returns Page: To kick off the return process, simply navigate to our Returns page, where a user-friendly interface and clear instructions await. Do keep in mind, we can't entertain unsolicited returns.
For any return-related inquiries, feel free to get in touch at firstname.lastname@example.org.
Addressing Damages and Issues: Should you encounter any damage, defect, or an unintended item in your package, alert us without delay. It's our promise to set things right as swiftly as possible.
Exceptions / Non-Returnable Items: There's a handful of items we can't take back: perishables, custom creations, and personal care treasures like beauty items. Also, we steer clear from hazardous materials, flammable liquids, or gases. Should there be any uncertainties about an item's return eligibility, do reach out.
Unfortunately, sale items and gift cards don't make the cut for returns.
Swift Exchanges: For an express exchange, initiate the return for your current item. Upon its approval, you can embark on a fresh order for the item you've set your heart on.
European Union 14-Day Consideration Period: For our cherished European Union clientele: You can exercise your right to annul or return your order within 14 days, no strings attached. Standard return conditions apply here.
Regarding Refunds: Once your return graces our presence and undergoes inspection, we'll drop you a line about its refund eligibility. If the verdict is favorable, expect a refund within 10 business days to your original payment mode. However, banks sometimes march to their own beat, so a touch of patience is appreciated. If the wait crosses 15 business days post our nod, buzz us at email@example.com.